TERMS AND CONDITIONS
COIN
(hereinafter referred to as the “Coin Terms”)
These Coin Terms govern the acquisition and use of Coin by You on the Vidio Platform. To acquire and use Coin, You must first meet the User’s Requirement as stipulated in the General Terms.
By acquiring and using Coin, You agree to be bound by these Coin Terms in addition to the General Terms, Privacy Policy and other terms and conditions as may be applicable to the use of the Vidio Platform (hereinafter collectively referred to as the “Terms and Conditions”), which are incorporated herein by reference and form an integral part of these Coin Terms.
In the event of any inconsistency or conflict between the provisions of the Coin Terms with the Terms and Conditions, the provisions in the Coin Terms shall prevail to the extent that such inconsistency relates to the subject matter herein. All capitalized terms not otherwise defined herein shall have the meaning ascribed to them in the General Terms.
I. Coin
Coin is a virtual item available on the Vidio Platform, which You may acquire and use solely to access additional Services, activate virtual items, or other specific services as determined by Vidio from time to time. For the avoidance of doubt, Coin is not a legal tender or a payment instrument and does not hold any monetary value outside the Vidio Platform.
A. Acquiring Coin
You may acquire Coin through the following methods:
Purchasing Coin on the Vidio Platform
Coin may only be purchased through the Vidio Platform, using the available payment methods at the time of purchase. Purchased Coin will automatically be stored in your wallet on the Vidio Platform. Please note that for iOS devices, Coin prices shown at the time of purchase include all applicable taxes, including value added tax (VAT). For Android devices, VAT will be added at the final stage of payment.
You agree and acknowledge that Vidio is under no obligation and shall not be held liable for any losses, whether direct, indirect, incidental, or consequential, including but not limited to losses arising from delayed payment processing or credit card fraud, including any chargebacks that may be imposed by the credit card issuer.
Rewarded Ads
You may acquire Coin by watching short-duration advertisements on the Vidio Platform (“Rewarded Ads”), subject to the following conditions:
Coin acquired through Rewarded Ads may only be used to access Paid Mini Dramas and may not be used for any other feature on the Vidio Platform, including the Gift feature; and
You may only view such advertisements up to the daily limit set by Vidio.
Rewarded Ads display materials from advertisers or third-party ad networks, and Vidio is not responsible for: (i) the content of Rewarded Ads, including their accuracy, legality, or reliability; (ii) the products or services offered or advertised; and/or (iii) any loss or damage arising from your interaction with Rewarded Ads. You agree that Vidio cannot guarantee or be held responsible for the granting of Coin in the event of technical failures, delays, or errors originating from third-party systems.
Other Methods
Coin may also be acquired through other methods as may be determined by Vidio from time to time.
B. No Refund Policy
Coin acquired and/or purchased by You is final, non-refundable, non-exchangeable, and cannot be converted into cash.
If your Vidio account is deactivated or terminated before You use the Coin, You will not be entitled to any refund, additional access, or value of such Coin, unless otherwise required by applicable laws and regulations.
C. Non-Transferability of Coin
You are not permitted to commercially exploit, resell, or transfer Coin, including via third-party platforms. Vidio reserves the right, without prior notice and with immediate effect, to: (i) suspend or terminate your account that engages in such misconduct; (ii) declare all associated Coin invalid and/or forfeited; (iii) take other actions as necessary.
D. Suspicious Transactions
In the event of any Coin transaction that is suspicious, unauthorized, not carried out in accordance with the official purchase procedures, or results from an error by a third party, Vidio reserves the right to take necessary actions, including but not limited to: (i) issuing a refund; (ii) deducting Coin from your account; and/or (iii) other actions deemed appropriate, without prior notice to You.
Any issues or inquiries regarding Coin purchases may be directed to [email protected] with relevant supporting documents, including but not limited to proof of transaction.
II. Use of Coin
Coin may be used to access virtual items or certain additional Services provided by Vidio through the Vidio Platform.
A. Gift Giving
Gift Giving is a feature on the Vidio Platform that allows You to send virtual items ("Gift") as a form of interaction and appreciation for Content being broadcast. Gift is sent by redeeming a certain amount of Coin at the time the Content is being broadcast.
Gift Availability. The Gift Giving feature is limited to specific Content as determined by Vidio.
Coin Redemption for Gift. Gift may only be sent by redeeming a specific amount of Coin. The amount of Coin required to send a Gift may vary depending on the type of Gift and will be clearly displayed at the time of redemption.
Sending Gifts. By sending a Gift during a Content broadcast, You acknowledge and agree that: (a) your username and the value of the Gift may be visible to other Users watching the Content on the Vidio Platform; (b) sending a Gift does not constitute a transfer of money, Coin, or any form of value to another User on the Vidio Platform; and (c) You are solely responsible for your selection and delivery of Gift, including any errors caused by your own negligence or mistake (e.g., selecting the wrong Gift, choosing the wrong Content, or any other error). Vidio is not liable for any refund or value restoration for such errors.
Non-Returnable Gift. Gift is meant for immediate use and will be considered consumed once sent. Gift is non-returnable and non-refundable under any circumstances, conditions, or reason.
Non-Transferability of Gifts. You are not allowed to commercially exploit, resell, or transfer Gifts, including through third-party platforms. Vidio reserves the right to immediately and without prior notice to you to suspend or terminate your account that is engaged in such activities or take any other necessary actions.
Use of Gifts in Special Programs. From time to time, Vidio may hold special programs or features on the Vidio Platform where Gift may be used as part of such programs or features. Use of Gifts in these contexts will be subject to separate terms and conditions applicable to each specific program.
B. Mini Dramas
Mini Dramas are Content available on the Vidio Platform, consisting of multiple episodes with short durations, presented in vertical format, and accessible within or outside of the Region as determined by Vidio (“Mini Drama”).
Access to Mini Dramas. You may enjoy Mini Drama Content through the following methods:
Paid Mini Dramas. Certain Mini Dramas can only be accessed through: (i) purchasing/redeeming a certain number of Coin, with the required Coin amount clearly displayed at the time of purchase/redemption; and (ii) watching Rewarded Ads, where Coin will be granted automatically and immediately used to unlock access to the corresponding Mini Drama episode.
Free Mini Dramas. Certain Mini Dramas are available for free access by Users through the Vidio Platform.
Compliance with General Terms. Unless expressly stated otherwise herein, You acknowledge and agree that all access to and/or use of Mini Dramas is subject to and governed by the General Terms as updated from time to time.
III. Other Provisions
Limitation of Liability. To the extent permitted by applicable law, You agree that Vidio shall not be liable for any loss, whether direct, indirect, incidental, or consequential, arising from or related to your use or inability to use Coin. This includes but is not limited to, loss of Coin due to unauthorized access to your account, hacking, technical errors or malfunctions, server disruptions, or other circumstances beyond Vidio's reasonable control. You are solely responsible for maintaining the security of your account and your Coin usage.
Disclaimer. Coin and any virtual item or Service accessible with Coin are provided on an ‘as-is’ basis. Vidio makes no representations or warranties regarding the availability, functionality, or continued performance of such virtual items. You agree that Vidio shall not be liable for any loss resulting from modifications, removals, or replacements of such items, which may occur at any time without prior notice.
License. You are granted a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to use the Coin and any virtual item or Service accessible through the use of Coin, exclusively within the Vidio Platform. You acknowledge and agree not to (i) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or structure of such items; (ii) copy, modify, create derivative works of, or distribute such items; or (iii) use such items in violation of these Coin Terms, the Terms and Conditions, or any applicable laws or regulations.
Personal Data. All of your Personal Data collected, stored, used, and/or processed by Vidio in connection with your access to and/or use of Coin shall be subject to the Privacy Policy and applicable laws and regulations of the Republic of Indonesia.
Language. These Coin Terms are made in both the Indonesian and English languages. In the event of any inconsistency between the Indonesian and English versions, the Indonesian version shall prevail, and all differences in the English version shall be deemed to be automatically modified and adjusted to conform to the Indonesian version.
Amendments. These Coin Terms may be amended from time to time at the sole discretion of Vidio. We recommend You review these Coin Terms periodically. By continuing to access and/or use Coin after amendments are made, You are deemed to have read, understood, and agreed to the amended terms.
Version. 1 October 2025