Terms and Conditions to Vidio User

(hereafter will be referred as “Vidio General Terms”)


Any and all of these terms and conditions, guideline, notification, information, regulation, policy and instruction related to the use of Service and/or access to Vidio’s Platform, as well as any addition and changes thereof, from time to time, made by Vidio, including but not limited to third party’s regulation related to the payment method, hereinafter collectively referred to as “Vidio General Terms”.


Vidio General Terms, Terms of Vidio Premier, Privacy Policy, and other terms and conditions regulating Vidio Service altogether shall be referred as “Terms and Conditions”, as well as an inseparable part between one and another and is considered as an integral part.

User are not allowed, in any way, to use, access or attempt to use/access illegally or without authorization the Vidio Platform and/or this Service and/or other protected information, unlawfully and without permission. Violation of this provision is a violation based on the laws and regulations in force in the Republic of Indonesia.

If the User does not agree with these Vidio General Terms, each User can stop accessing and/or using the Vidio Platform, although Vidio will surely miss your presence.

  1. Definition

In this Vidio General Terms, as long as not otherwise specified, the terms below have the following meanings:

You or User are parties (whether registered or unregistered) who access the Vidio Platform, including but not limited to Content Partners, offline users, clients who must comply with the Vidio General Terms and other provisions including but not limited to the Vidio Privacy Policy.

We or Vidio are PT Vidio Dot Com, a limited liability company established under the laws of the Republic of Indonesia, having its address at SCTV Tower 14th Floor, Senayan City, Jl. Asia Afrika lot 19, Central Jakarta 10270, Indonesia, which legally owns and operates the Vidio Platform.

Intellectual Property Right means trademarks, service marks, trade and business names, rights in designs, patents, copyrights, moral rights and rights in craftsmanship and other intellectual property rights in each case whether registered or unregistered and including the grant of such rights. above and all rights or forms of protection having an effect equal or similar to the above.

Advertisement is the promotion of products, brands or services on Vidio or other third parties in any form on the Vidio Platform to Users to attract interest, involvement and sales of certain things.

Content is any digital content, whether in the form of text, graphics, photos, videos, films, series, television streaming, sound, music, audio-visual combinations, or other materials uploaded or displayed on the Vidio Platform as part of the Service.

Service is displaying non-UGC (User-Generated Content) digital content via the internet, both paid and free (advertisement-based), and showing it live streaming or video-on-demand (VOD) on the website, m-sites and mobile applications, including other distribution channels that are owned or collaborated with Vidio, including other services provided by Vidio on the Platform.

Content Partner are individuals, companies and Users who have an online channel (channel) or a special account that has been verified and registered on the Vidio Platform, which has an account name and can be operated by them directly or an authorized third party.

The Vidio Platform  is a Service provider through the website www.vidio.com and/or the Vidio over-the-top application which can be accessed by Users through, including but not limited to, computers, mobile devices, tablet devices, internet-connected televisions, and mobile devices. -other devices and an interactive platform that shares videos operated and owned by Vidio.

Vidio Premier is a paid streaming service that contains exclusive content such as original series, Korean dramas, Thai dramas and even international sports content.

Region means the area where Content Services can be enjoyed by Users, which is within the territory of the Republic of Indonesia. 

  1. Service

To enjoy Vidio’s Service, you shall have internet access, data package, and supporting devices.

  1. Content

i.     In providing Service, Vidio enters into cooperation with the Content Partners, production houses, creators, owners and the valid license holders of the Content. Vidio also produces in-house or holds the exclusive right to certain content, known as “Vidio Originals".           

ii.     Vidio’s Content or Services can be accessed: (a) free of charge by Advertisement; or (b) through Vidio Premier subscription package according to the subscription package chosen, always complies with the provisions in the Terms of Vidio Premier or (c) pay-per-view payment model with or without Advertisement, or (d) TV On Demand (TVOD), or (e) combination of any matters mentioned previously, or (f) other models defined later.         

iii.    Content uploaded by Content Partner in the Platform is within the sole responsibility of the Content Partner. Vidio reserves the right to review Content displayed and determine if there is anything illegal or violates any of Vidio’s policy. In the case of such violation discovered, Vidio has the absolute rights to delete and refuse to further transmit said Content.         

iv.     You have the right to access and enjoy Service within the Territory, or outside the Territory as determined by Vidio on its sole discretion. Vidio can further review your accessibility in using the Platform, and for the purposes of limiting the transmission rights within the Territory only, Vidio reserves the right to geoblock on any parts of the Service in order for the Service to be transmitted or enjoyed by You only within the Territory.          

v.     Vidio will, at all times, try to innovate and improve the Service. As such, Vidio has the right, on its sole discretion, to add or remove any features, Content, or Service. Vidio also reserves the right to suspend or terminate partial or entirety of the Service.


B.    Permission

i.     Subject always to the Vidio General Terms, as long as You use the Service under the Platform, You are granted an unlimited, non-exclusive, non-transferable, non-transferable, non-sub-licensable, revocable permission to enjoy the Services on the Vidio Platform and enjoy Content only for personal and non-commercial purposes.

ii.   The use of the Service shall entirely be Your responsibility and can only be used by You. If You allow other Party to use or access the Service and/or Content by using Your information, Vidio hereby claims free of responsibility towards any unauthorized or unlawful use of the information or disclosure of Your identity, including the consequences arising from such use and/or disclosure. The risk is entirely within Your responsibility.     

iii.    Towards every Vidio’s Content and Services, we do not allow embed use by other platforms or media, whether a website, application or any other ways possible without prior written permission from Vidio.      

C.    Prohibitions

    i.    You are not allowed to, in whatsoever way and form, use Vidio Platform and/or Content for the following purposes:

   pirate, reproduce, copy, duplicate, distribute, sell, transmit, commercially exploit or re-stream the Content or create any derivative works or materials taken from or based on the Content without permission (illegal means);  

●    accessing the Vidio Platform or Content for commercial purposes, including but not limited to sharing or reselling your account and/or password for your Vidio account to other parties;

    reengineer (reverse engineering), retrieve data (data mining), or access software of Vidio or do any programs that may harm or inhibit the operation and/or performance of Vidio’s Platform;     

    access Vidio’s Platform or Content via any manual or automatic facilities, including “robots”, “spiders”, or “offline readers” for any objectives that may harm Vidio;   

    upload anything containing the software virus, worm, trojan horses or other malicious computer code, document/file, script, agent or programs;      

    post, upload, send or link the content related to pornography, religion, racism, sarcasm, insult, misleading, defamation, hateful, discriminatory, harassing, harming other parties, or other immoral acts;       

      exploit or harm the minors; and      

    take any acts other than those permitted in the Vidio General Terms, illegal act, damage or able to damage the reputation as well as harm Vidio.      

ii.    Vidio has the right to investigate, take any quick response, and/or take any legal action against any indication or proven violation mentioned under (i)  above, as long as it is legally possible, including but not limited to stopping, canceling, suspending the use of Vidio’s services used by You (as well as your Account), and taking legal action in accordance with the prevailing laws and regulations, both in civil and criminal courts. Vidio has the access to monitor Your access or use of the Platform to ensure your compliance to this Vidio General Terms, or to comply with any prevailing regulations or order coming from court, administrative body or any other authorized organization.

  1. Intellectual Property Rights

  1. Vidio (and its licensors, as relevant) shall have, whether exclusively or non-exclusively, all rights or licenses, ownership and interests in and to the Service, Content and all Intellectual Property Rights contained therein.

  2. There is no right, ownership, or interest on Vidio’s Platform or Services or any Content that will be considered or construed to be transferred to the User, whether impliedly or expressly, except for the permit expressly provided in these Vidio General Terms.

  3. Any attempt or actual violation of this provision will result in termination of all your rights under this Vidio General Termss, Vidio also has the right to take any action to the extent permitted by law to protect the interests of Vidio and its licensors, including but not limited to stopping the use of Your Account and/or providing Services, police reports, subpoenas and claims/lawsuits in court.


  1. Use of Vidio’s Platform Services

  1. Your use of the Vidio Platform and its Services is subject to Your compliance with these Vidio General Terms, Privacy Policy and all applicable laws and regulations in Indonesia.

  2. The use of Vidio Services is limited to authorized User who are of legal age and who have the legal capacity to enter/make agreements/agreements and perform engagements based on applicable laws and regulations ("User Terms"). If you do not meet the User Terms, you must obtain the consent of your parent or guardian, and may only use the Service under the supervision of your parent or guardian. Any acceptance or approval by parents/guardians of this Vidio General Terms  represents their agreement to take responsibility for (i) your actions this ;  (ii) fees associated with the use of each Service; and (iii) your acceptance and compliance with these Vidio General Terms.  If you do not have permission from a parent or guardian, you must stop using and accessing the Vidio Platform and stop using this Service.

  3. When you enter Vidio’s Service, we shall be entitled to ask for, collect and process your personal information, such as but not limited to your name, e-mail address (e-mail), and your cellular phone number when you register. You shall provide the accurate and complete information, update the information and agree to provide us with any evidence of identity that we may reasonably request. If there is change of personal information you provide to us, you may update the same by sending us your request. We will, to the best of our capability, enforce the requested changes within 15 (fifteen) business days as of the receipt of the notification on change.

  4. By using the Services on Vidio’s Platform, you represent and guarantee the truth of all your personal information and registration data that you provide to Vidio are true, complete and accurate in every matters. If in the future there are changes of your data and information, then you agree to immediately update your registration data on Vidio’s Platform. If your account is hacked or you lose your phone, then you shall inform us about such matter thereby we may immediately deactivate your account in order that it is not misused by the other parties. So it can be noted that you are responsible for the use of your account and can be asked for accountability if the account is misused by the other parties.


  1. Vidio Premier Service, Other Services & Payment Method

  1. You may enjoy the part or all of the Content available on Vidio’s Platform by registering for Vidio Premier subscription package or registering for other Services available, to this end, you should make payment for Vidio Premier subscription package or payment for other Services available, as well as you may be asked to pay the subscription fee or other Service through the third party’s payment gateway (such as DANA), bank transfer, credit card and other payment method we already approve (“Payment Method”).

  2. You agree that the Payment Method may involve the third parties beyond Vidio and in case you use one of Payment Methods, you agree to also be bound by and shall comply with all terms and conditions required by the third party.

  3. In making the Payment Method, the third party may request for information required for the payment including but not limited to the details of credit card, account number and other information that may be relevant (“Payment Information”). You shall be responsible for the accuracy and genuineness of the Payment Information you provided. You represent and warrant that you have the right to the Payment Information you submit. You agree and acknowledge that Vidio will not be obliged and have no responsibilities at all for any losses, whether directly, indirectly, incidentally or consequentially, including without limitation to any losses due to the delay in processing of payment instructions or credit card fraud including Chargeback imposed upon by the credit card.

  4. You agree that if you register for a Vidio Premier subscription with the Payment Method using a credit card, then your subscription package will be renewed automatically, unless there is a subscription cancellation by You. 

  5. The Vidio Premier subscription fee includes all applicable taxes including Value Added Tax (VAT).

  6. Matters related to claims, replacements and cancellations of package purchases will always be subject to the Terms and Conditions of Vidio Premier.

  7. You may change the Payment Method when your subscription package expires, further, you may check the subscription status of your Vidio Premier package at any via “My Subscription” page at https://www.vidio.com/dashboard/transaction/ histories

  1. Advertisement, Promotions and Games

  1. You know and understand that the Services in Vidio Platform can be monetized or installed with ads (Advertisement) by Vidio, but Vidio does not guarantee the truth or quality of the product or goods advertised. You agree and acknowledge that Vidio does not support or sponsor any third party’s site, content, advertisement or other materials on such third party’s sites.

  2. You understand and agree that Vidio, at its own discretion, may use your information and data especially for marketing, promotion or monetization activities, whether conducted by Vidio directly or by third parties affiliated to Vidio or not. 

  3. Vidio may notify the additional terms and conditions, from time to time, in relation to: (a) your participation in any contest, game, or other promotion on Vidio’s Platform and/or its affiliates and/or any third party’s partners entering into cooperation with Vidio, always comply with the “Terms of Vidio Gamez" and/or, (b) the joint viewing of the Content as long as permitted by Vidio (jointly referred to as, “Additional Terms and Conditions"). If these Additional Terms and Conditions contradictory with these Vidio General Terms, the provisions contained in the Additional Terms and Conditions will govern and prevail as far as they govern the differences.

  4. For avoidance of doubt, nothing in the Service, Vidio Platform, or these Vidio General Terms  can be interpreted or considered that it is sponsored by Apple, Google, Android or other entities not affiliated to Vidio, unless expressly stated in relevant additional terms.


  1. Third Party’s Cookies

    1. Throughout your journey on Vidio, you may see some cookies that are not related to Vidio. Third party cookies are cookies set by domains other than the Vidio Platform. If you visit the Vidio Platform and other entities set cookies through the Vidio Platform, these are referred to as "third party cookies".

    2. To support the Vidio Service, these third party cookies can track your use of the Vidio site. Third party companies such as analytics companies and ad-based networks that use cookies to collect user information anonymously. Cookies can be used to create a profile of your activities on the Vidio Service and other websites that you have visited. Vidio does not control the distribution of these cookies and you should check the relevant third party websites for further information. If you continue without changing your settings, Vidio will assume that you can accept and allow all cookies generated by Vidio. However, you can change your cookie settings at any time.

    3. You are free to adjust your browser settings to block the use of third party cookies. This may impact the functionality of the site or parts thereof.


  1. Policy on Cookies

  1. Cookies are usually small text files, tagged with an ID which are stored in your computer's browser directory or a program data subfolder. Cookies are created when you use your browser to visit websites that use cookies to track your movement within the site, help you pick up where you left off, remember your registered login data, choose themes, preferences, and other customizing functions. Websites store related files (with the same ID tags) that they set in your browser and in these files they can track and store information about your movements within the site and any information that you may voluntarily provide when visiting the website, like an e-mail address.

  2. This information is used to track the visitor usage to the site and to compile the statistic report on site activity. For further information on cookies, visit www.aboutcookies.org or www.allaboutcookies.org.

  3. Cookies can also be used to collect the aggregate information on Vidio’s Service most frequently visited. The traffic information can also be used to improve the content site and make easier to utilize your Vidio’s Service.

  4. The information We obtain through the use of cookies can be combined with other personal data information relating to Users in certain circumstances, where Users voluntarily provide personal data information or when registering/subscribing to Vidio Services and Users agree to this.

  5. If you wish to reject Vidio cookies, you can configure your browser to do so. However, if you do not enable cookies, you may not be able to access important functions or features of this site, and you may only use this site in a limited way.


  1. Warranty and Representation

  1. Vidio provides services by using the good level of service and maintenance, with the hope that you are able to enjoy the Services comfortably.


  3. The User acknowledges that any information and any material provided by or through Vidio’s Platform and the Services therein may contain inaccuracies or errors and Vidio expressly excludes the responsibility for such inaccuracies or errors as far as permitted by the prevailing law. Any links found on Vidio’s Platform are provided for the Users’ convenience to provide further information. It does not indicate that Vidio supports or sponsors the content and Vidio shall not be responsible for the content of any external links.


  1. Indemnification and Limitation of Liability

  1. User hereby agree to release, defend, indemnify and will not harm Vidio and the Emtek Group including officials and employees from responsibilities, claims, demands, losses and damages (actual and consequential) of all kinds and nature, known and unknown, suspected and unforeseen, disclosed and undisclosed, arising out of or in any way connected therewith. Such release will not apply if actual claims, demands or damages arise due to fraud, negligence, or intentional and direct errors by Vidio.

  2. Any losses without exception resulting from actions taken by the User that are not related to the Vidio application, are entirely the User's responsibility, and the User releases the responsibility of Vidio, its officers and employees as well as any affiliated companies from any such loss and/or risk.

  3. To the extend permitted by law, and notwithstanding other provisions of these Vidio General Terms, the total liability of Vidio and its affiliates, to Users and anyone claiming, for any and all claims, will not exceed IDR 100,000 (one hundred thousand Rupiah)

  1. Termination and Sanction

  1. Vidio has the right unilaterally and immediately to terminate, suspend, reduce or limit the Services provided by Vidio to You at any time, without notification or liability to You, if You are indicated or proven to have violated these Vidio General Terms,

  2. You hereby declare that You waive all of his rights and will not make a claim or request any compensation from Vidio for such termination, suspension, reduction or restriction.

  3. In the event of termination for any reason, the Parties agree to waive the provisions referred to in Article 1266 of the Civil Code, to the extent that it requires a court decision to terminate an agreement.

  4. If You are indicated or proven to have violated any or all provisions under this Vidio General Terms, then Vidio reserves the right to terminate and suspend Your account and You will no longer able to use the same email and/or phone number to register yourself again for Vidio Service and Platform by anyway whatsoever (e.g., repurchasing another Vidio Premier subscription package, claiming for reactivation through our Customer Care, etc.). 

  1. Governing Law and Dispute Resolution

All matters stated in the Vidio General Terms, Privacy Policy, and other provisions that refer to this Vidio General Terms are subject to the laws in force in the Republic of Indonesia. Any disputes, disputes or differences of understanding between the parties arising from or in connection with or relating to the implementation of this Vidio General Terms, will be resolved by deliberation. If disputes, disputes or differences of opinion between the parties cannot be resolved by deliberation, the parties hereby agree to resolve them through the courts and the parties hereby agree to choose a common and permanent legal domicile at the Registrar's Office of the Central Jakarta District Court.


  1. General Provision

A.  Taxes and Fee. Each party shall be responsible for all tax obligations and other costs arising in relation to the implementation of this Vidio General Terms.

B.    Language. This Vidio General Terms may be made in Indonesian and English, in case of difference between the Indonesian and English, the Indonesian will govern and all differences in English version will be considered have been amended and adapted to the Indonesian version.

C.  Severability. All provisions on compensation, warranty, accountability, and limitations, and confidentiality and/or protection of Intellectual Property Right will remain be effective after the termination of Service by the User.

E.    Non-Waiver. Any tolerance from Vidio for the breach committed by the Users against this User Regulation, will not be interpreted as approval for further breach, nor will be interpreted that Vidio has released its right to prosecute the breach, this tolerance however will not be interpreted as no longer valid or becomes ineffective or its implementation is suspended.

F.     Amendment. If in the future there are one or more provisions in this Vidio General Terms that will be amended, added or deleted, the User will be notified of these changes.

G.    Non-agency. Except as expressly stated herein, this Vidio General Terms is not intended to create and will not be construed to create the relationship or partnership, joint venture or association for the benefit of the User and Vidio or Vidio and other third parties.

H.    Force Majeure. The parties shall not be liable for any failure or delay in performing their obligations hereunder arising from any cause beyond their control including acts of God, acts of civil or military authorities, fires, strikes, lockouts or labor disputes, epidemics, government restrictions , war riots or other civil disturbances, pandemics, epidemics, earthquakes, hurricanes, typhoons, and floods and in the event of such failure or delay, the time for performance of its obligations shall be extended for a period equal, at least, to the time lost by reason of delay.

Latest update as per September 2023